Residential Support Staff

Company: SafeHouse Denver
Location: Denver
Posted on: February 17, 2026

Job Description:

Job Description Job Description Residential Support Staff Who We Are and Who We’re Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 48 years, and we are on a mission to improve the lives of domestic violence survivors. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Residential Support Staff with organization, time management and crisis intervention skills- to support our work as we prepare to serve more survivors in greater ways. SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values: Trust We foster a culture of trust by being reliable, honest, consistent, direct, and transparent. Dedication We are intentional, passionate, and driven. We commit to making a meaningful impact. Compassion We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual. Collaboration We encourage, cooperate, support, and share. We also welcome humor and fun. Innovation We are bold, brave, and fearless. We value curiosity and continuous learning. Leadership We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers. Inclusion We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment. What You’ll Be Doing: Responds to callers who access the SafeHouse Denver 24 hours crisis line Provides emotional support, crisis intervention, and de-escalation Provides information and education on domestic abuse, trauma response, and coping skills Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan Screens callers for shelter Provides initial intake of new residents Orientates new residents to the shelter building and program Provides appraisal of the resident’s presenting problem Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan Provides emotional support, de-escalation, and crisis intervention during the intake process Provides short-term individual advocacy, counseling and crisis intervention to residents Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested Supports residents in developing short-term goals plans to address immediate concerns Provides information and education about domestic abuse, trauma response, and coping skills Assists residents in identifying options and achieving short-term goals Communicates with Primary Advocates to ensure quality services to residents Supports a safe and secure shelter space Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention Provides house meetings as needed to support residents in resolving ongoing issues or conflicts Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents Supports residents in meeting their day-to-day needs by supplying personal items, shelter supplies and food Maintains accurate and timely record keeping Responsible for appropriate charting and all necessary documentation Demonstrates initiative and vision for service quality, service improvement, problem prevention, and problem resolution Works diligently to achieve individual, team, and agency goals and objectives Participates with all staff to assure coordinated services both within the Shelter and across all agency programs Do You Have What It Takes? Required: Preferred: Associate’s degree in social work or related fieldBachelor’s DegreeOne or more years of experienceTwo years of experienceCrisis intervention, knowing how to engage with survivors of traumaSkills in crisis intervention and trauma informed workStrong technical aptitude with advanced proficiency in utilizing MS Office.Ability to work in a diverse environment. Passion for the SafeHouse Denver mission.A solid understanding of how people and organizations change and the ability to be adaptable.Bilingual strongly preferred What We Offer: Pay: $22 hourly rate, part-time position, non-exempt, with annual performance evaluations and an opportunity for merit-based increase Work hours: Weekends, holidays and overnights Continuous learning opportunities Supportive work environment and opportunities to have fun Work with committed people who want to impact change A chance to be a part of a movement that will help more survivors What Are You Waiting For? To apply, please send your resume and cover letter, which should include a personal mission statement, to jkapinos@safehouse-denver.org . Residential Support Staff. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply. Powered by JazzHR bh7mLFhPOX

Keywords: SafeHouse Denver, Thornton , Residential Support Staff, Social Services , Denver, Colorado