Transport Communication Specialist
Company: Children's Hospital Colorado
Location: Aurora
Posted on: May 3, 2025
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Job Description:
Apply for JobJob ID92173
LocationAurora, Colorado
Full/Part TimeFull-Time
Regular/TemporaryRegular
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Why Work at Children's....
Here, it's different. Come join us.Children's Hospital Colorado has
defined and delivered pediatric healthcare excellence for more than
100 years.Here, the nation's brightest nurses, physicians,
scientists, researchers, therapists, and care providers are
creating the future of child health. With an optimist's outlook, a
trailblazing spirit, and a celebrated history, we're making new
strides every day.We've been Magnet-designated four times by the
American Nurses Credentialing Center and are consistently
recognized among the best of the best pediatric hospitals with #1
rankings in Colorado and the region by U.S. News & World Report.As
a national leader in pediatric care, we serve children and families
from all over the nation. Our System of Care includes four
pediatric hospitals, 11 specialty care centers, 1,300+ outreach
clinics and more than 10,000 healthcare professionals representing
the full spectrum of pediatric care specialties.Here, we know it
takes all of us, every role, to deliver the best possible care to
each child and family we treat.That's why we build our teams toward
a foundation of equity in access, advancement, and opportunity. We
know teams of individuals with different identities and backgrounds
can nurture creativity and innovation. We know we can see, treat,
and heal children better when our team reflects the diversity of
our patient population. We strive to attract and retain diverse
talent because we know a truly inclusive and equitable workforce
will help us one day realize our most basic calling: to heal every
child who comes through our doors.A career at Children's Colorado
will challenge you, inspire you, and motivate you to make a
difference in the life of a child. Here, it's different.
Job Overview
The Transport Communication Specialist (TCS) is an integral part of
the Children'sOne Flight Team that assures the safe and efficient
coordination of ground ambulances, helicopter and fixed wing
transportation solutions for our patients and families upon
request. The TCS is responsible for assignment of the most
appropriate ground or air resource to meet the patient and
customer's needs while assuring the safe completion of the mission
through superior communication and customer service skills. The
team members will utilize Computer Aided Dispatch (CAD) systems,
telecommunications equipment, mapping software, weather and traffic
information, remote video monitoring of helipads and flight
tracking software to assure the safety of air medical crews,
patients and families in addition to keeping customers up to date
on accurate ETA's and the necessary logistical support for the
mission
Additional Information
Department Name: Flight team
Job Status: 12.5 hour shifts
Shift: 12.5 hr shifts - 05:45a-18:15/17:45-06:15 with weekend and
holiday commitment. In person role.
Qualifications
Responsibilities
POPULATION SPECIFIC CARENo direct patient care.ESSENTIAL
FUNCTIONS
An employee in this position may be called upon to do any or all of
the following essential functions. These examples do not include
all of the functions which the employee may be expected to
perform.1.Responsible for the assignment and coordination of
medical transport by Children'sOne crews, aircraft and ground
vehicles.
2.Receive and handle all customer requests for or about medical
transports in a friendly, timely and professional manner.
3.Responsible for monitoring of multiple helipads within the
Children's Hospital Colorado System and collaborating with multiple
air medical programs across the region to assure safe
operations.
4.Directly handles all declines and cancels of transport requests
with the requesting party by offering alternate solutions for
transportation as appropriate.
5.Maintains data entries in the CAD for all requests, declines,
cancels and out-of-service activities.
6.Determines priority and preferred transport mode for all incoming
transport requests in accordance with established policies and
procedures.
7.Tracks and monitors location and status of all on-duty vehicles,
aircraft and personnel.
8.Communicates directly with program leadership when complicated
issues arise.
9.Communicates directly with the Flight Team to facilitate
transports as needed.
10.Participates and contributes willingly, effectively, and
efficiently as a team member in various councils accomplishing the
stated goals of the organization.
11.Participates in debriefs and quality reviews with crews and
communications team as needed.
12.Responsible for manual flight tracking as needed
13.Follows CAMTS accrediting requirement
Other Information
Other InformationKNOWLEDGE, SKILLS & ABILITIESDemonstrate excellent
customer service skills with all customers, co-workers, management,
and the general public.
Demonstrate excellent listening skills and be able to accurately
document all interactions.
Demonstrate the ability to communicate clearly both verbally and in
writing.
Demonstrate the ability to think clearly, remain calm, and act
quickly and with sound judgment while under stress.
Demonstrate a high level of familiarity with the geography of the
Children's Colorado multi state region
Use of Computer Aided Dispatch Software
Regional Geography
Medical Terminology
Aviation Terminology
Radio, telephone and Satellite phone communications
Radio Etiquette
SCOPE & LEVELGuidelines: Developmental, standard, or intermediate
level. Guidelines are generally numerous, well established, and
directly applicable to the work assignment. Work assignment and
desired results are explained by general oral or written
instructions.Complexity: Falls between the entry and full
performance/senior level. Duties assigned are generally repetitive
and restricted in scope but may be of substantial intricacy.
Employee primarily applies standardized practices.Decision Making:
Decisions or recommendations on non-standardized situations are
limited to relating organizational policies to specific cases.
Brings non routine issues to supervisor. Problems that are not
covered by guidelines or that are without precedent are taken up
with the supervisor.Communications: Contacts with team members,
clients or the public where explanatory or interpretive information
is exchanged, gathered, or presented and some degree of discretion
and judgment are required within the parameters of the job
function.Supervision Received: Under normal supervision, within a
standardized work situation, the employee performs duties common to
the line of work without close supervision or detailed instruction.
Work product is subject to continual review.
Physical Requirements
Ability to Perform Essential Functions of the JobPHYSICAL
REQUIREMENTSAudio-Visual: Color Discrimination - FairAudio-Visual:
Depth Perception - FairAudio-Visual: Near Vision: GoodAudio-Visual:
Far Vision: GoodAudio Visual: Hearing: GoodMotion: Bend: Up to 1/3
of the timeMotion: Reach up to 1/3 of the timeMotion: Carry up to
1/3 of the timeMotion: Pull up to 1/3 of the timeMotion: Push up to
1/3 of the timeWeight Lifted/Force Exerted: Up to 10 lbs. or more,
up to 1/3 of the timeGeneral Activity: Stand/Walk up to 4hrs a
dayUse of hands/feet: Precise Motion Function (or fine
manipulation) WORK ENVIRONMENTEquipment: telephone, computers, fax
machines, copiers, reading reports/graphsExposure: Exposure to
blood/body fluid: OccasionalExposure: Exposure to cold/heat:
OccasionalExposure: Exposure to infectious disease:
OccasionalMental and Emotional Requirements: Manages stress
appropriatelyMental and Emotional Requirements: Works with other
effectively
Equal Employment Opportunity
It is our intention that all qualified applicants be given equal
opportunity and that selection decisions be based on job-related
factors. We do not discriminate on the basis of race, color,
religion, national origin, sex, age, disability, or any other
status protected by law or regulation. Be aware that none of the
questions are intended to imply illegal preferences or
discrimination based on non-job-related information.The position is
expected to stay open until the posted close date. Please submit
your application as soon as possible as the posting is subject to
close at any time once a sufficient pool of qualified applicants is
obtained.Colorado Residents: In any materials you submit, you may
redact or remove age-identifying information such as age, date of
birth, or dates of attendance at or graduation from an educational
institution. You will not be penalized for redacting or removing
this information.
Salary InformationAnnual Salary Range (Based on 40 hours worked per
week): $39,890.57 to $59,835.86
Hourly Salary Range: $19.18 to $28.77
Benefits InformationHere, you matter. As a Children's Hospital
Colorado team member, you will receive a competitive pay and
benefits package designed to take care of your needs that includes
base pay, incentives, paid time off, medical/dental/vision
insurance, company provided life and disability insurance, paid
parental leave, 403b employer match (retirement savings), a robust
wellness program, and access to professional development resources
to help you advance and grow.
As part of our Total Rewards package, Children's Colorado offers an
annual employee bonus program that rewards eligible team members
based on organizational performance. If organizational goals are
met for the year, the bonus is paid out the following April.
Children's Colorado delivers annual base pay increases to eligible
team members based on their performance over the previous year.
Keywords: Children's Hospital Colorado, Thornton , Transport Communication Specialist, Other , Aurora, Colorado
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