Strategic and NAGA Customer Support Specialist
Company: Quadient
Location: Denver
Posted on: May 17, 2024
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Job Description:
Connect with Quadient
Quadient is a global leader in customer communication solutions.
With over 100 years' of experience and still going strong, we aim
to be the driving force behind the world's most meaningful customer
experiences. Our success in delivering innovation and business
growth is inspired by the connections our people create every day,
with our clients and each other. It's these connections that make
Quadient such an exceptional place to grow your career - and help
our future-focused team lead the way.
Quadient is currently seeking a Customer Support Specialist based
in the Dallas area to serve our Strategic, National, and Government
Accounts (NAGA). This pivotal role involves handling inbound
inquiries from both internal and external customers as well as
field service offices. Responsibilities include dispatching for
NAGA accounts, resolving repair queries, troubleshooting equipment
issues, assisting with postage and supply support, handling billing
inquiries, elucidating contractual agreements, and addressing
various requests. The ideal candidate will have a strong background
in customer service and excellent problem-solving skills. They
should demonstrate dedication to customer retention and
collaborative teamwork, along with a proactive approach to
embracing change and adaptability to evolving business needs.
Furthermore, they must exhibit a commitment to company enhancement
by setting and achieving goals. Effective communication, marked by
openness, honesty, and alignment with organizational values, is
crucial in every interaction.
Your role in our future
Promptly handle incoming Strategic/NAGA calls for inquiry
resolution, document processing, and email inquiries.
Provide first-call resolution for troubleshooting depot repair
equipment models.
Utilize various software programs to assist Strategic/NAGA
customers and document call information accurately.
Maintain professional interactions with internal and external
departments to resolve issues for Strategic/NAGA customers.
Respond to voicemails, emails, or faxes in a timely manner based on
urgency.
Collaborate with supervisor daily for efficient and effective work
preparation.
Your profile
High School Diploma or equivalent (GED) required; Associates Degree
or continuing education classes preferred.
3+ years of customer service experience.
Preference for experience with Customer Relationship Management
(CRM) applications.
Ability to multitask in a high-volume, fast-paced call center
environment.
Demonstrated commitment to problem-solving and resolution.
Preferred experience in leasing within the office equipment
industry, knowledge of Order Care processes and procedures, and
hands-on familiarity with systems such as Atlas, ERP, SFDC,
ServiceMax, and OLS, as well as troubleshooting depot repair and
other products as required.
Knowledge gaps can be filled. Even if you don't satisfy every
single requirement or meet every qualification listed, we still
want to hear from you.
Turn your passion into performance. Apply now.
#LI-NB1
#LI-Remote
#LI-DNP
This position has an hourly pay range of:
$16.83-$25.24
Quadient, Inc. has standard ranges for all U.S. - based roles,
based on function, level, and scope, which are benchmarked against
companies of similar size and growth-stage. To provide greater
transparency to candidates, we share these targets on all job
postings . Final salary offers are determined by multiple factors,
which may include (but are not limited to) geographic location and
candidate experience and expertise. As such, they may vary from the
ranges listed.
Rewards & Benefits
Flexible Work : Embrace a hybrid work model blending office and
remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through
our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our
Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering
wellness, work/life balance, and more, including a generous
referral scheme.
Caring for Wellbeing : Access our complimentary employee assistance
program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion,
Inspiration and Community. They inspire us to be EPIC. Together.
What makes Quadient different is how different we all are. We're a
team of individuals with one goal but many perspectives. When you
connect with Quadient, you become part of a community that cares -
in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview
process. If you require any assistance with the application
process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe
that diversity brings benefits to our customers, our business, and
our people so we are committed to being an inclusive employer. We
encourage applications from all suitable applicants, regardless of
background. We firmly believe in zero discrimination in employment
on any basis, including gender, race, ethnicity, religion or
belief, national origin, age, disability, marital status, sexual
orientation, gender identity, citizenship status, veteran status,
and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United
States.
People. Connected.
Keywords: Quadient, Thornton , Strategic and NAGA Customer Support Specialist, Other , Denver, Colorado
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