Senior Manager, Customer Logistics Retail/Grocery
Company: Danone North America
Location: Broomfield
Posted on: May 4, 2024
|
|
Job Description:
About the jobQuality, efficiency, and safety all play a big role
in our work at Danone. Manufacturing the best products and
supplying them to meet demand is a key driver for the Supply Chain
team. We are currently looking to hire a Senior Manager, Customer
Solutions based in Broomfield, CO!The Senior Manager, Customer
Solutions will be a contributor to profitable business growth by
leading a team of Customer Solutions Specialists in executing best
in class customer service. This position will cultivate and
leverage internal and external relationships with the objective of
optimizing supply chain processes which result in tangible
improvements that differentiate Danone with our customers. The
Senior Manager provides direction for the Customer Solutions
department, which includes, but not limited to managing all aspects
of the order to delivery process. This position will be the central
owner of order to delivery for an assigned Region as well as with
internal partners including sales, distribution, transportation,
manufacturing, finance, and supply chain
planning.Responsibilities:Lead team of Customer Solution
Specialists and Customer Solutions Manager for assigned
Division.Initiate and effectively manage communications to key
stakeholders, peers, and direct reports as part of ongoing
business, issue resolution and organizational initiatives.Manages
and mitigates wide-scale service disruptions through
cross-functional partnership (Brand Teams, Sales, Plants/DCs,
Quality, Production Planning, Distribution, Category Commercial) to
prioritize customers.Develop and implement process improvements,
streamlining overall departmental workflow.Supports team members in
root cause analysis and issue resolution facilitating best in class
customer service through efficient sales order processing,
transportation planning, on-time delivery facilitation, and
accurate invoice processing.Influences and partners with Supply
Chain, Quality, and Sales to optimize service and effectively
manage cost.Leads and implements cross-functional initiatives in
support of organizational programs, productivity, supply chain
efficiency and value.Development and maintenance of Standard
Operating Procedure documentation and training materials in support
of customer service and order to delivery process.Effectively
recruit, hire, develop, and mentor team to meet/exceed business'
ongoing needs while instilling organizational core values in
support of Company's Vision and Mission.Motivates team members and
team leaders by actively listening, encouraging, and recognizing
exemplary efforts. Upholds high integrity and professionalism
through leading by example.Deliver targeted KPIs with assigned
customers as determined by supply chain priorities.The base
compensation range for this position is $110K- $130K commensurate
with experience. Danone North America additionally offers a
performance-based bonus and has a strong benefits package including
Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan,
Wellness Program, Life Insurance, Tuition Reimbursement, Flexible
Time Off, and Paid Parental Bonding Leave, among other benefit plan
options. To give our employees flexibility, Danone is a hybrid work
environment.About youPreferred Candidate Qualifications:Bachelor's
Degree required, preferably in Supply Chain. (10+ years of
progressive Customer Service, Logistics or Supply Chain experience
and/or internal experience may be considered in lieu of degree)5+
years' experience as a people managerAbility to travel 5-10 trips
annually.Understanding of Supply Chain and retail channels
knowledgeDemonstrated ability to lead within cross-functional
teamsOutstanding analytical and problem-solving skillsStrong
communication skillsAbility to maneuver strategically through the
organization to get the job doneSelf-motivated and results
oriented.Technical proficiency desired in Microsoft Office Suite,
SAP OTC, VMI, EDI, TMSNon-Essential Qualifications:Refrigerated and
/ or perishable supply chain experienceFamiliarity with supply
chain best practices in other industriesKnowledge of customer
behavior & related inefficiencies About usAt Danone North America,
you'll work with some of the best-known food and beverage brands in
the world like Activia, Silk, Two Good, Oikos, evian, and Happy
Family. You'll be part of one of the largest Certified B Corps---
in the world, working together to make sure our brands create real
benefits for people, communities, and the planet. We have 6,000+
employees across the U.S. and Canada. Come join our movement for a
healthier world: One Planet. One Health BY YOU.Danone North America
doesn't just welcome what makes you unique, we value it. We're
proud to be an equal opportunity and affirmative action employer.
All hires to our team are based on qualifications, merit and
business needs. We recruit, employ, train and promote regardless of
race, color, religion, disability, sex, sexual orientation, gender
identity, national origin, age, veteran status, genetic
characteristic or any other protected status. Faithful to our
values of openness and humanism, all of our employees share in the
commitment to engage one another with dignity and respect.
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
#LI-NORAM
Keywords: Danone North America, Thornton , Senior Manager, Customer Logistics Retail/Grocery, Professions , Broomfield, Colorado
Click
here to apply!
|