Manager, Customer Compliance
Company: Crocs, Inc.
Location: Broomfield
Posted on: May 4, 2024
Job Description:
Manager, Customer Compliance
Overview
The Manager, Customer Compliance will assist the Senior Manager,
Customer Compliance as a subject matter expert for customer
compliance within the North America business and manage a Customer
Compliance team.
The Customer Compliance team focuses on the management,
administration, coordination, business impact, and communication of
wholesale requirements. These responsibilities often involve vendor
guides, value-added services, routing directions, and deduction
research. This role will be engaged across all responsibilities of
the team but will focus on ensuring the visibility and engagement
of the customer compliance team within the North Americas business
while managing strong cooperative working relationships with
retailers, factories, and internal business partners to support a
best-in-class supply chain. To succeed in the role, an applicant
must be extremely detailed, comfortable with routinely organizing
and processing extensive amounts of new information and have
excellent communication skills. The applicant must be able to parse
and clarify conflicting information on the spot, then respond with
both positivity and thoroughness.
What You'll Do
- Negotiate highly complex guides and legal agreements. Establish
best practices and define what terms are acceptable during
negotiations in partnership with the business.
- Understand Crocs supply chain thoroughly and advise on changes
with significant impact. Manage and review new and updated vendor
guides, routing guides, and value-added service requirements.
Provide detailed feedback on Crocs ability to execute customer
needs. Support customer-facing visits and programs to position
Crocs as a best-in-class partner.
- Manage implementation and ongoing performance of standardized
compliance processes including the development or consolidation of
value-added services, the review of chargeback deductions and
vendor portal management.
- Direct implementation of new systems or enhancements to
existing functionality as needed. Advise on best practices for EDI
mapping and help the business prioritize EDI onboarding. Manage
appropriate updates to ERP, WMS, and communication tools.
- Improve training materials and lead the development of new
materials. Work with the team to ensure that training materials are
kept updated with clear, concise, detailed, and properly documented
procedures.
- Manage complex x-functional projects that affect both internal
and external partners. Represent the department s interests to the
internal teams while acting as a subject matter expert within the
business to provide comprehensive compliance feedback to internal
partners.
What You'll Bring to the Table
- Technical expertise: Proficient in Microsoft Suite: Excel,
Word, PowerPoint, OneNote and Outlook. Comfortable navigating new
technology and computer systems on a regular basis. Knowledge of
SAP, Salesforce, and Manhattan WM highly preferred.
- MS Excel experience: Especially formulas, pivot tables and
pivot charts. Can be handed a MS Excel spreadsheet with little to
no explanation and perform analysis to inform the business of
necessary actions or build leadership-ready visuals.
- Can maintain productive & proactive dialogue to generate
winning outcomes while identifying any misunderstandings or gaps in
communication. Able to provide critical feedback supportively and
with warmth so that its recipient is focused on their development
and leaves the conversation with a positive impression.
- Able to prioritize, ask direct questions, anticipate future
challenges, and make decisions with minimal input. Will proactively
communicate progress and identify concerns before they are
raised.
- Including the ability to create slides from highly complex data
and the ability to overcome challenges during a presentation to
turn objections into deeper understanding.
- An always learning mentality with a strong preference for, and
comfort with, change and continuous improvement. Ability to direct,
develop, and manage others in a way that empowers them to
continuously innovate.
- Initiative to step beyond the surface facts to take a holistic
view of problems and understand not only the causes of issues, but
how the effects of solutions will impact the wider
organization.
- Organized, strategic thinker able to gather and synthesize
large amount of data and information then review objectively.
The Company is an Equal Opportunity Employer committed to a diverse
and inclusive work environment. We accept applications on an
ongoing basis.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability, or any other
classification protected by law.
Title: Manager, Customer Compliance
Salary or Pay Range: $85,000 - $95,000
Workplace Persona: Collaborator
Pay offered will vary based on job-related factors such as
location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive
program.
This position is eligible for company benefits including but not
limited to medical, dental, and vision coverage, life and AD&D,
short and long-term disability coverage, paid time off, employee
assistance, participation in a 401k program that includes company
match, and many other additional voluntary benefits.
Keywords: Crocs, Inc., Thornton , Manager, Customer Compliance, Professions , Broomfield, Colorado
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